Ice machines have replaced dishwashers as the most frustrating piece of kitchen equipment. This comes from a recent industry survey among foodservice managers.  In fact, 57.1 percent of participants stated that ice machines cause the greatest problems for their facility. This far surpasses the 3.9 percent who listed the dishwasher. Five years ago dishwashers were at the top of the list. However, service providers such as Ecolab and Auto-Chlor have changed how dishwashing equipment is provided, maintained and repaired. A new business model was born.

The above-mentioned survey also revealed the following:

• More than half responded that machine repairs average 2-7 days.
• 80% of participants stated that they spent up to $400 per repair.
• Responders overwhelmingly prefer Hoshizaki ice.

Commercial ice machines are problematic and costly. Why would anyone want to own one?

Easy Ice responded. They innovated the concept of ice machine subscriptions. Easy Ice recognized the need for a large-scale solution for the the hospitality sector. In fact, Easy Ice is the first and only national provider. They supply ice machines for hotels, restaurants and bars in 43 states. Through its 24 x 365 call center, Easy Ice customers are serviced in real time. Easy Ice is able to provide experienced service technicians and emergency ice within 3-6 hours. This is because of local partnerships throughout the U.S.